Shipping Policy

Effective Date: October 27, 2026

At KUVMEL, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues arise.

Please read this policy together with our Terms of Service, Return & Refund Policy, and Frequently Asked Questions (FAQ). Nothing in this policy limits any mandatory consumer rights under applicable law.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed.

Order processing includes order verification, product preparation, and shipment arrangements. Business days exclude weekends and applicable public holidays.

During periods of high order volume or unexpected operational delays, processing may take longer. If a significant delay occurs, please contact our customer service team for assistance.

2. Shipping and Estimated Delivery Time

Our standard estimated delivery timeline is:

• Order processing: 1–3 business days.

• Shipping transit: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days, including processing and transit.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on your delivery address, carrier operations, customs clearance, public holidays, weather conditions, and other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us with your order number and any available tracking information.

3. Shipping Methods and Shipping Fees

Available shipping methods depend on your delivery address, the products ordered, and the shipping services available for your order.

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.

Please review the shipping method, delivery information, and total charges shown at checkout before placing your order.

Any applicable customs duties, import taxes, or other destination-related charges will be handled in accordance with applicable law and the information provided for your order.

4. Order Confirmation and Tracking

After placing an order, please retain your order confirmation for reference.

When tracking information is available, it will be provided after your order has been dispatched. Tracking updates may take some time to appear in the carrier's system.

You can use the tracking information in your shipping confirmation to follow your shipment.

If you have not received tracking information within a reasonable period after dispatch, or your order has not arrived within the estimated delivery window of 13–18 business days, please email service@kuvmel.com with your order number.

5. Shipping Address and Order Changes

Please ensure that your shipping address, contact information, and other order details are accurate when placing your order.

If you need to change your shipping address or cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests before processing or dispatch begins. However, changes and cancellations cannot be guaranteed once fulfillment has started or the order has shipped.

If a cancellation is accepted after payment has been collected, we will initiate the applicable refund within 5 business days after the cancellation and refund have been approved, unless applicable law requires an earlier deadline.

If an order has already shipped, our Return & Refund Policy may apply, without limiting any statutory cancellation or withdrawal rights available to you.

6. Delayed, Lost, or Undelivered Orders

Delivery delays may occur because of carrier operations, customs clearance, incorrect address information, severe weather, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window of 13–18 business days, please contact service@kuvmel.com with your order number and available tracking details.

We will review the available shipping information and advise you on the next steps.

If a shipment is confirmed lost or cannot be delivered, we will assess the circumstances and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, an appropriate resolution may include a replacement, reshipment, or refund.

If a refund is approved, we will initiate it to the original payment method within 5 business days after approval, unless applicable law requires an earlier deadline. The time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact service@kuvmel.com as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and its packaging, where relevant.

After receiving the complete information reasonably needed to assess your request, we will review the case and respond within 3 business days.

Depending on the circumstances, product availability, and applicable law, we may offer one of the following resolutions:

Replacement or Reshipment

We may arrange a replacement or reship the affected item where appropriate and available.

Exchange

We may offer an exchange for a suitable alternative, subject to availability and applicable law.

Full or Partial Refund

We may issue a full or partial refund where appropriate, including when a replacement or exchange is unavailable or unsuitable.

If a return is required for a confirmed damaged, defective, incorrect, or materially misdescribed item attributable to KUVMEL or our fulfillment process, KUVMEL will cover the reasonable return shipping costs.

Where appropriate, we may provide a prepaid return label or explain the reimbursement procedure before you return the item. You will not be required to bear reasonable return shipping costs for a confirmed issue attributable to us, subject to applicable law.

Please contact us before returning the affected item so that we can provide the correct return instructions.

8. Returns and Refunds

Eligible return requests must be submitted within 30 days of receiving your order.

For eligible change-of-mind returns, products should generally be unused, in their original condition, and accompanied by original packaging and accessories where applicable, unless otherwise permitted by our Return & Refund Policy or required by applicable law.

Change-of-mind returns: Customers are generally responsible for return shipping costs unless otherwise stated, agreed by us, or required by applicable law.

Damaged, defective, incorrect, or materially misdescribed items: If the issue is confirmed to be attributable to KUVMEL or our fulfillment process and a return is required, we will cover the reasonable return shipping costs.

Please contact us before sending an item back and wait for return instructions. Do not send products to an address that has not been confirmed by our customer service team.

Refund Processing Time

Our standard refund processing targets are:

• Refund review: We will review a complete return or refund request and respond within 3 business days after receiving the information reasonably needed to assess it.

• Returned item inspection: If a return is required, we will generally assess the returned item within 3 business days after receiving it, subject to the circumstances and any additional inspection reasonably necessary.

• Refund initiation: Once a refund is approved, we will initiate it to the original payment method within 5 business days, unless applicable law requires an earlier deadline.

• Bank or payment provider processing: The time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

If additional information is reasonably necessary, we will contact you and explain what is needed. Mandatory statutory refund deadlines will take precedence over these general procedures.

Please review our Return & Refund Policy for complete eligibility requirements and return instructions.

9. Customs, Import Duties, and Delivery Restrictions

Depending on the destination, an order may be subject to customs clearance, import duties, taxes, or other local charges.

The treatment of these charges depends on the destination country's laws and the shipping arrangements applicable to your order. Please review any applicable charges and delivery conditions before completing your purchase.

If customs clearance or a delivery restriction affects your shipment, please contact our customer service team for assistance.

10. Contact Information

If you have questions about shipping, delivery estimates, tracking, or an order, please contact our customer service team.

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@kuvmel.com

Customer Service Phone:
+1 7122158176

For order-related inquiries, please include your order number so we can assist you more efficiently.

Thank you for shopping with KUVMEL. We appreciate your business and aim to provide clear delivery information and helpful customer support.